HAVE QUESTIONS

Welcome to Urban Sway LLC! Below are some of the most frequently asked questions from our customers. If the questions you find do not address your concerns, please feel free to contact us.

1. How do I place an order?
   You can add items by browsing our website, selecting them and clicking “Add to Cart”. Once you have made your selection, visit the shopping cart and follow the prompts to check out. Please make sure you provide an accurate shipping address and payment information.
2. Can I cancel or modify my order?
   Once the order is submitted, we will process your order as quickly as possible. If you need to modify or cancel your order, please contact us as soon as possible via email (altayebadam@urbanswaystore.com) and we will try to accommodate your request.
3. How much is the shipping cost?
   Shipping costs will vary depending on the shipping method and address you choose. The specific shipping cost will be displayed on the checkout page.
4. Where do you ship to?
   We ship to the United States and internationally. Please make sure to provide an accurate address to ensure that your order is delivered smoothly.
5. How do I track my order?
   Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the courier’s website.
6. What is your return policy?
   We offer a 30-day return policy from the date you receive the item. Items must be in unused condition with original tags and packaging. Please refer to our Refund and Return Policy for more information.
7. How can I contact customer service?
   If you have any questions or need assistance, please contact our customer service team at:
   Email: altayebadam@urbanswaystore.com
   Phone: +1 (720) 803-6385
   Our customer service team is available Monday to Friday from 09:00 to 17:00 (PST).
8. What payment methods do you support?
   We accept a variety of payment methods, including credit cards (such as Visa, Mastercard, American Express), debit cards, and PayPal.
9. How is the quality of the products guaranteed?
   We are committed to providing high-quality streetwear fashion. All items undergo a rigorous quality inspection before shipment to ensure they meet our standards. If you find quality problems when you receive the item, please contact us immediately.